About Ombudsman Punjab

Mr. Khalid Mahmood was sworn in as the 5th Ombudsman for the Province of Punjab on 8th December, 2008. He holds Master’s degrees in History and Political Science. He attained his Law Degree from the Punjab University, Lahore and later did his L.L.M. from Harvard University, U.S.A.

After qualifying the CSS exam in 1967, Mr. Khalid Mahmood was placed in the tax group and retired as a Secretary to the Government of Pakistan in 2005. While in service, he held a number of important positions in the Federal Board of Revenue (FBR) and other Federal Government agencies. The positions held by him include Secretary (FBR), Commissioner of Income/Wealth Tax, Member Income Tax Appellate Tribunal, Finance Member, Water and Power Development Authority (WAPDA), Director, Kot Adu Power Company (KAPCO), Director Finance, Oil and Gas Development Company Limited (OGDCL), Director General, Civil Services Academy, Lahore and Principal, Pakistan Administrative Staff College, Lahore. His last appointment while in Government Service was as Chairman, Technical Education and Vocational Training Authority (TEVTA) Punjab. On the basis of his experience of dealing with a variety of situations, he is well informed about the problems faced by citizens coming in contact with Government agencies.

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Mission

To provide for a dedicated  and effective Grievance Redress System for Children.

Vision

Accountability, Transparency, Integrity for Good Governance.

Strategy

Capacity building within the Office of the Provincial Ombudsman Punjab, in the form of a dedicated Office dealing with complaints made by or on behalf of Children against government agencies.


Improving communication, coordination and policy dialogue amongst services providers and overseeing public sector agencies responsible for provision of services as per the laws/policies relating to children.


Establishing an organised and extensive network including CSOs. children/youth organisation and media for advocacy and outreach on issues related to children.

 

 

 

About Us

The Office of Ombudsman in the province of Punjab was established in September, 1996, through an Ordinance, later replaced by the Punjab Office of the Ombudsman Act, 1997. Through this legislative and administrative framework, the Provincial Ombudsman Punjab (POP) is charged with the responsibility of protecting the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and suppressing corrupt practices. It provides an inexpensive and quick redressal forum for the citizens aggrieved by maladministration of provincial government agencies/functionaries.

The present Ombudsman, Mr. Khalid Mahmood, was sworn in as the 5th Ombudsman of the Punjab in December, 2008, for a four year tenure. The initiative for establishing the Children Complaint Office (CCO) in the Ombudsman Secretariat was taken in May, 2009, in collaboration with the United Nations Children's Fund (UNICEF).